Introducing Theft Detective®, the world’s first automated video monitoring system for unattended retail environments. Our patented hardware integrates with your existing self-checkout kiosk, regardless of the manufacturer. Identify and address theft issues in a fraction of the time it takes with traditional security cameras!
Automated Surveillance Technology
Get Results
Virtually eliminate micro market theft
Optimize Efficiency
Reduce monitoring efforts and direct labor by up to 50%
Minimize Impact
Recoup potential losses and capture lost sales
The Bottom Line
Maximize market profitability
How It Works
Recording
Alerts Created
Theft Detective automatically sets aside video clips of suspicious market activity for review
Review
Quickly review alerts to determine if further action is necessary
Case Files
Create enhanced videos including descriptions and notes from the event
Share Video
With a few clicks, send your video to your clients and have any problems addressed
Getting Started
Select your hardware
Select your software license
We offer Dynamic Licenses and Active Licenses to allow you allocate resources to the markets that need attention. Dynamic Licenses will record video and generate Alerts, Active Licenses will simply record video for on-demand viewing like other surveillance systems.
Frequently Asked Questions
How are Alerts generated?
Theft Detective monitors activity in the market using the cameras and a screen capture
device with a video feed from the kiosk. When a pattern of activity is determined to be
suspicious, video clips and screen captures are used to create an Alert in the Theft
Detective app. Alerts are stored and viewed in the cloud.
How is the Risk Score calculated?
The Risk Score is an algorithm based on patterns observed in the transaction that indicate
the event is more likely to be theft or has more financial risk involved. Transaction type,
transaction amount, camera activity, and other metadata recorded from the event are
analyzed to calculate the score.
How can I view what my cameras are recording?
In addition to automatic Alerts, video footage can be viewed and downloaded from the
cameras on demand in Location View. Still pictures from each location are sent there for a
quick view of all your markets. Cameras can also be set to streaming mode to get real-
time images.
How long is my video stored?
Individual video clips are stored on the cameras for up to 1-2 months depending on the
storage available on the camera and the amount of activity in the market. Alert videos are
stored for 2 weeks in the cloud. Case File videos created in Theft Detective and the links
to view them are stored for 1 year or more.
What kiosks does Theft Detective work with?
Theft Detective is compatible with all the major brands of kiosks typically used in
unattended markets. Compatibility with other kiosks can often be established with minimal
effort.
Can I use my existing cameras?
Theft Detective cameras are proprietary devices built specifically to work with the Theft
Detective app in a wide range of network configurations. Video footage is stored both on
the cameras and in the cloud. Other camera types are not supported by the app.
Can I use a cellular network connection?
A feature called Low Data Mode can be used to optimize the amount of data used by Theft
Detective for networks with bandwidth or data consumption limitations. A monthly data
limit can be set for each location, and Theft Detective will turn itself off if the limit is
reached. A typical market can operate in Low Data Mode for an entire month using less
that 2 GB data.